We respect your privacy and the confidentiality of your data that we deal with in the course of our business activities and take this task very seriously.

Data Processing Manager

The data controller is responsible for the processing, transmission and storage of personal data.

The website administrator also acts as the person responsible for the treatments:

Maison Rezbergh S.à.r.l.
12 route du vin - L-5450 - Stadtbredimus
Tel: 23 69 66-1
Fax: 23 69 91 89
VAT number: LU 35438778
Commercial register: Section B, N° 281 276, 2.11.2023
Ministerial trade authorisation: N° 10162410, 25.1.2024
Code NACE: 15.931

The person responsible for data processing can be contacted by e-mail:

Personal data collected?

Technical data

When you visit our website, we may process some technical data:

• Browser type
• Version
• Screen resolution
• Operating system
• Terminal type (computer, mobile phone, tablet)

 

This data is stored anonymously and does not identify you.

Newsletter

When you register for our newsletter, we save your e-mail address and your IP address.

Online orders

We collect personal data when you place an order in our online shop:

• First and last name
• Gender
• The company
• Address
• Country
• E-mail address
• Telephone number
• Personalised message
• Standard language
• ordered products
• Delivery address
• Payment methods

 

This data is stored by the controller for a period of 10 years. In some cases, the data is transmitted to other service providers in order to ensure the processing of the order (e.g. providers of the online payment system, transport companies, etc.).

How long your data is stored may vary depending on the provider and the data is subject to the privacy policies of the various providers. The service providers are all based in the Grand Duchy of Luxembourg.

User account of the online shop

To place an order in our online shop, the creation of a user account is mandatory. We collect personal data when you create a user account:

• First and last name
• Gender
• The company
• Address
• E-mail address
• Telephone number
• password

 

This data is required to identify you in our system and to secure access to your user account.

Members" user account.

We collect personal data when you create a user account:

• First and last name
• Gender
• The company
• Address
• E-mail address
• Telephone number
• password

 

This data is required to identify you in our system and to secure access to your user account.

Collection of your personal data

We collect personal data that you voluntarily provide to us, for example by registering for our newsletter, filling out contact forms and sending us an e-mail.

We also collect data about your use of the website and its services when you visit web pages and fill in forms.

Use of your personal data

A cookie is a small text file that is stored on the terminal (computer, mobile tablet) during your visit to a website. This cookie identifies the terminal each time you visit the website for the duration of the cookie's validity.

We use different types of cookies:

Cookies that are required

This type of cookie is essential for navigation on the website. If these cookies are blocked by the browser, you may no longer be able to use certain functions of the website. These cookies are only sent via our website.

Favourite cookies

These cookies make it possible to improve and optimise the functioning of the website by offering you personalised functions (e.g. preference for the language displayed). If these cookies are blocked by the browser, you will no longer be able to use the customised functions. These cookies are sent by our website and by third parties.

Analytical cookies

These cookies enable us to compile usage statistics for our website. This data is essential for improving our website. We assume that we have a legitimate interest in sending analytics cookies and that your prior consent is not required.

Objection to cookies

• Google Analytics

 

Most web browsers can be configured to warn users before attempting to set cookies or to restrict the types of cookies they accept. You can find out what options your browser offers in the help section of your browser.

Legal basis

We collect personal data on the following bases:

• Preparation and implementation of service contracts
• Adapt and improve our offer
• to fulfil legal obligations
• for our legitimate interest
• to defend our interests in legal proceedings
• for commercial purposes if we have obtained your consent.

 

Duration of storage of your personal data

We do not store personal data for longer than necessary to fulfil the specific purposes for which the information was collected.

Personal data is stored for a period of time that is appropriate for each type of data. These retention periods may vary depending on the purpose of the data collection:

• Legal and contractual retention obligations
• Limitation periods during which data subjects can assert their rights against our economic interest grouping in court
• Best practices
• the economic objectives of our economic interest group.

 

The maximum retention period for personal data is 10 years.

Protection of your personal data

We take various technical and organisational measures to protect your personal data from being passed on to unauthorised persons.

To which countries will your personal data be transferred?

Personal data may be passed on internally to various third-party providers for company purposes and in accordance with their contractual agreements.

Selected data may be passed on to third-party providers as part of an outsourcing contract.

As of 25 May 2018, all third-party providers have confirmed that they handle and process their data in accordance with the GDPR (General Data Protection Regulation).

Your rights

In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where appropriate, erase any information concerning you. You also have the right to withdraw your consent at any time and to object to the processing of your data for legitimate reasons.

Please note that some of the above rights may be restricted if we have a higher interest or a higher legal obligation to continue processing the data.

If you wish to exercise these rights, please contact the data controller at the coordinates given at the top of this page.